Delete Your ChannelSurf Account

This page explains how to request deletion of your ChannelSurf account and the data associated with it. Linking an email account is optional. After a provider profile opens, the app also uses a technical anonymous Supabase identity even if you never link an email; the deletion route for that identity is below.

How to delete your account

In the app, go to Settings → Profile & Cloud → ChannelSurf Account — Optional. Choose Delete guest cloud account for the automatically created anonymous identity, or Delete account for your email-linked ChannelSurf account. Review the deletion details and confirm. No email sign-in is required to delete a guest cloud account.

If you can't access the app, send a deletion request from the email address on your account to support@channelsurfplayer.com with the subject line "Delete my account." We process email requests within 7 days and confirm by reply.

Deleting a cloud account leaves local profiles, TV-provider logins, favorites, history, and downloads on your device. It also removes this device's saved cloud pairing bindings. The app does not automatically create a replacement guest account after deletion; deliberately creating or joining a sync group can create a new guest identity.

Looking to delete only your synced data and keep your account? See Delete Your Data instead.

Cancel an active subscription separately

Deleting the ChannelSurf account removes our entitlement record, but it does not send a cancellation request to Paddle, Apple, or Google. Before or after deletion, use Settings → Subscription → Manage subscription and the App Store, Google Play, or Paddle customer portal that bills you. Email support can help identify the correct provider. Account deletion and subscription cancellation are separate operations.

Identity removal and data-erasure progress

Your cloud Auth identity, entitlement, attributable device-link codes and cloud memberships are removed atomically, together with your devices' sync-group memberships. Cloud Sync data belongs to the sync group: if no other member remains, the group and all of its synced data are deleted; a group that other members still use keeps its shared data. Local profiles and provider credentials remain on this device.

Identity removal is separate from complete data erasure. Account settings keeps a saved receipt with pending, blocked and completion states. Support-copy and financial-record review can keep erasure pending after the identity is removed. A completion date is not yet available.

Records awaiting erasure or retention review

• Email-derived trial hashes, processor-subscription ledger rows and billing/audit event records remain personal data. Existing automatic cleanup uses ceilings of seven years. That does not establish a universal legal requirement; record-specific purpose, field scope, duration and justification need review. Financial erasure and processor handling have not been completed by identity removal.
• Bug reports linked to your verified account are deleted from the database. Minimal report references are queued for support-copy erasure. Delivered support-mailbox copies and historical or unlinked reports need inventory review; their pending state blocks completion. Existing database and support-mailbox procedures use 365 days for unlinked reports.
• Shared sync-group data (favorites, watchlist, watched/recent activity, recommendation signals and feedback, app settings and resume positions) stays with a group that other members still use. To remove it first, use Clear synced data or ask the other members to disconnect.
• Waitlist records are separate from the app account; unsubscribe or ask support to remove them.

Keep this app's local data to retain its saved status receipt. Clearing local app data or uninstalling removes that device's receipt.

Data you store only on your own device — IPTV provider credentials, local favorites/watchlist if sync was never enabled, downloaded EPG data — is not held by us at all and is unaffected by an account-deletion request; you can clear it by uninstalling the app or using Settings on-device.

For the full picture of what ChannelSurf collects, see the Privacy Policy.

Contact

Patrick Walders — support@channelsurfplayer.com